Service and Support Tailored to Your Needs
We offer nationwide service and emergency support agreements for all our security solutions, ranging from fences and gates to surveillance, alarm systems, and access control.
The need for inspections, service, repairs, and emergency support varies from customer to customer. That's why we offer multiple service and emergency support agreements to choose from.
Together, We First Assess Your Security Needs with a Risk Profile
No two businesses are the same, and that includes security needs. That's why we always take the time to evaluate all potential risks, regulations, and requirements for your business when setting up new security solutions or taking over existing ones.
All this information is compiled into a risk profile, mapping out your company's security needs. With that in hand, we can find and tailor the service and emergency support agreement that best suits you and your business.
Facility Security Management
We manage the operation and maintenance of all your security installations, whether you have one or multiple sites. We assist in meeting your established KPIs and prevent breakdowns through proper maintenance, service, and emergency support.
Service
What Do You Get with a Service Agreement?
Our basic agreement always includes inspection and maintenance of your security solution. Together, we determine a suitable interval for how often service technicians or fence inspectors should visit. The basic agreement includes:
Read More About the Basic Agreement
*Emergency response is not included in the basic agreement.
That requires an emergency response agreement.
When You Enter into a Service Agreement with Us, You Contribute To Donating a Tree to Danish Public Forests
In collaboration with the Growing Trees Network, we donate 1 tree to Danish public forests every time we enter into a new service agreement.
These trees are planted on top of groundwater reservoirs to ensure clean drinking water, reduce CO2 emissions, increase biodiversity, and create new recreational areas.
We recommend servicing your products twice a year to enhance operational reliability and extend the product's lifespan.
Emergency Response
How Quickly Should We Respond if Something Goes Wrong? You Decide
It is, of course, never optimal if there are errors or breakages in a security solution.
The acute need to fix the error varies from company to company. Therefore, we offer different emergency response agreements with different response times so you can choose the one that best suits your company's risk profile.
24-Hour Service
For businesses and organizations that depend on a security solution that always works to maintain safety or production.
24-Hour Service Includes
- Telephone support 24 hours a day
- Repairs within 4 hours 24 hours a day, 7 days a week
- Fixed hourly rate
Typical Customers
- Governmental institutions
- Food companies
- Ports
- Transportation companies
Call 4
For businesses and organizations that require quick assistance during normal working hours in case of errors or breaches in the perimeter.
Call 4 includes
- Telefonsupport within our normal opening hours.
- Reparation within 4 hours during our opening hours.
- Fixed hourly rate during our normal opening hours.
Typical customers
- Municipalities
- Food companies
- Ports
- Distributors
Call 8
For businesses and organizations that require assistance within the next day in case of errors or breaches in the security solution.
Call 8 includes
- Telephone support during our normal business hours
- Repairs within 8 hours during our business hours
- Fixed hourly rate during our normal business hours
Typical customers
- Municipalities
- Food companies
- Ports
- Distributors
Do You Want to Handle the Service Yourself? We'll Show You How
If you want your own employees to take care of the service and maintenance of your security solution, we offer hands-on courses for them.
These courses provide your employees with the best conditions to independently manage ongoing service, locate faults, and make repairs to your security solution.
Need a Temporary Solution? We've Got You Covered
If there's an acute damage or breakdown in your gate or barrier system, we can set up a mobile gate with short notice. In less than 12 hours, your perimeter can be restored with a mobile solution that ensures the security of your business until your gate or barrier system is back up and running.
With a mobile solution, your business can quickly return to normal operations while still complying with all applicable certifications.
Inspection
Get a Thorough Inspection of Your Security Solution
Are you unsure if your current security solution is good enough? Or do you simply want to ensure that everything is in order?
We offer inspections of fences, perimeters, and your security solution in general, so you can be confident that your business complies with the applicable requirements and certifications for your industry.
Fence Inspection
Have your entire fence line inspected by our experienced fence inspectors, who also carry spare parts in their vehicles to address minor damages on the spot.
Benefits of Fence Inspection:
- Mapping the current condition of the fence
- Image documentation with GPS coordinates
- Detailed documentation for use in ISO approvals and audits
- Immediate repair of any damages
Drone Inspection
Relevant for you if your perimeter needs to be hermetically sealed, but you also want to save time and manpower on perimeter inspection.
Benefits of Drone Inspection
- Video material for documentation of maintenance and monitoring of perimeter security
- Inspection in inaccessible terrain such as sea, marsh, or densely wooded areas.
- Faster inspection of larger areas
- Thorough documentation that can be used for audits
Safe Daycare
Special offer for schools, after-school care centers, nurseries, and kindergartens for a review of gates and fences to comply with the Safety Authority's DS/EN 1176 standard.
Benefits of Safe Daycare:
- One comprehensive agreement covering all fences and gates
- Annual inspections of gates and fences
- Repair of any damages
- Provision of a condition report
- Dated service and approval label on fences
- Guarantee of compliance with the Safety Authority's DS/EN 1176 standard
- Minimization of the risk of accidents on the playground.
Download Brochure
Click on the brochure to learn more about service & contingency.
We Have Knowledge, Experience, and Spare Parts in All Service Vehicles
All our service visits are carried out by our own installers and technicians, all with thorough training and extensive experience in our security solutions.
They always carry the most common spare parts in the vehicle, so they can quickly make any necessary repairs on-site.
Together, this gives you the best service and the most value for your money.
Let's have a conversation about your security needs
You are always welcome to call or write to us, whether it's for a specific offer or just for advice.
Please note, we only do repairs in Denmark.
